Chance Hill Casino is a new online casino, certified by the Maltese authorities as well as the United Kingdom Gambling Commission. Its portfolio of games includes titles from Microgaming, NetEnt, Thunderkick, NYX, NextGen Gaming, WMS, Aristocrat and Play'n Go. Due to legal obstacles, they don’t accept players from United States, but are an excellent choice for Europeans.
Key facts about Chance Hill Casino
- Chance Hill Casino games are available in instant play format and are provided by multiple developers.
- All their titles are proven fair by iTech Labs and the casino is Safe by 128 bit SSL encryption.
- Chance Hill Casino displays the prestigious Certificate of Trust next to payout tables.
- Customer support is available only between 9 AM and 10 PM across several channels.
- Chance Hill Casino offers multiple payment methods, but has a long pending time for cash outs.
Chance Hill Casino Software & Games
Chance Hill Casino focuses on slot machines, despite featuring games provided by Aristocrat and Play'n Go. These guys have an impressive track record in providing video pokers and table games compatible with real dealers. In this category, players can find different types of card games, blackjack, roulette as well as baccarat. Recently, more lottery inspired games, such as keno and bingo were added, while the video poker collection was expanded.
There are hundreds of slots from leading software developers, including progressive jackpot games like Mega Moolah. Most players flock to Neon Staxx, Dracula, Starburst, EggOMatic, Fruit Zen, The Twisted Circus, Event Horizon, Steam Tower and other five reel slots. The transition to casual games is silky smooth and Mumbai Magic, Whack a Jackpot and Predictor are some of the options.
Video poker enthusiasts have to settle for less than 20 distinct types of video pokers. Traditional barriers such as Jacks or Better, Joker Poker, Deuces Wild and Double Bonus Poker are preferred. However, there is no shortage of unique games like Wild Texas and Japan Poker. The average payouts on all titles revolve around 96% which is in line with the industry standard.
Live and Mobile Gaming at Chance Hill Casino
Playing table games against real dealers is the only way to experience the thrills of brick-and-mortar casinos at Chance Hill Casino. Only classic variants of blackjack and baccarat have nonstop action and the same goes for European and American roulette. Other table games inspired by the aforementioned titles can only be played against the random number generator.
This is audited for fairness by independent companies, so the house edge is fair enough. Not all the games here are compatible with mobile devices, yet all new releases run on smartphones and tablets. NetEnt and Microgaming are the biggest promoters of mobile gaming and have released dozens of new games.
Chance Hill Casino promotions and bonuses
Chance Hill Casino promotions start with a no deposit bonus of 15 free spins. They can be used on any games powered by leading software developers or one of the less prominent producers of slots. The resulting profits are subject to wagering requirements and need to be played through 40 times. This is the standard play through demands for all bonuses, so players are subject to the same terms regardless of what promotion they sign up for.
The first deposit is doubled up to €100 and players collect an additional 75 free spins. The second, third and fourth deposits are also matched up to the same threshold, but the percentages differ. New players will only receive half the amount they deposit the second time, a quarter of the third deposit and have the third investment doubled again. On each occasion, players receive 50 more free spins whose resulting profits are subject to the same play through demands.
On a weekly basis, players can make a deposit of any magnitude and receive up to 100 free spins. This is the biggest bundle, one made available to those who sign up for the Saturday Spinoff campaign. Players who have pending bonuses, need to clear them before applying for other freebies. This includes free spins and cash bonuses, so make sure you have no active promotions when signing up for new ones.
How do you register at Chance Hill Casino?
When signing up for an account at Chance Hill Casino, players are asked to complete a form that includes their name, address and email. All this information is required but proof of identity is only as when players make the first cash out. Whether they make a deposit and want to withdraw profits or convert the no deposit free spins into money, new members will have their identity checked eventually.
Is Chance Hill Casino safe and reliable?
Chance Hill Casino has its website protected by SSL encryption technology provided by COMODO. These guys have a long track record in keeping online gambling operators safe and there were no breaches so far. They have the merit of denying access to those who might try to steal sensitive data or funds. Similar technology is used by financial operators and merchants, so you are in good hands.
iTech Labs is in charge with monitoring the random number generator and ensuring its fairness. The casino went the whole 9 yards and had its games tested twice. The result is the Certificate of Trust that appears on the website and conference their commitment to upholding the highest security standards. Players can ask for additionally formation by getting in touch with customer support if they want to learn more about safety.
Payment options and cash out times at Chance Hill Casino
EcoPayz, Maestro, MasterCard, Neteller, Paysafe Card, Visa, Sofortuberwaisung, Euteller, Trustly, Skrill are the accepted Chance Hill Casino payment methods. E-wallets take less than 12 hours, credit cards twice as long and you might have to wait up to five days for a withdrawal via wire transfers. The pending period for all cash outs is 72 hours, which is slightly longer than what players have to wait.
Chance Hill Casino service and support
Chance Hill Casino has a relatively small but competent team of customer support specialist. The upside is that all questions are answered by people who know exactly what they’re doing and have a friendly demeanor. Unfortunately, they are not numerous enough to cover all hours and their schedule starts at 9 AM and concludes at 10 PM. Outside business hours, one would have to write an email and wait for a response the first thing in the morning. Otherwise, live chat and telephone are better options.
What are others saying about Chance Hill Casino?
Chance Hill Casino reviews sometimes criticized the fact that the identity checks take a lot of time. Players appreciate the ease of the registration process, but have had problems in providing the documents. Apparently, customer support is not prompt enough to notify those who don’t send the right papers. This leads to unnecessary delays and players are unable to cash out their profits as quickly as they would like. Not surprising, some gamblers choose the safer ways of joining an established group like Betsson, Netbet, Interwetten, Betsafe or Bodog.
The bonuses and promotions have generated mixed reactions, with some being impressed by the sheer amount. There were a handful of unhappy players who found the terms and conditions to be insufficiently clear. They had their free spins forfeited or the resulting profits subcontracted, after attempting a withdrawal. The downside of not having the customer support working 24/7 becomes self evident in these cases. Overall, players are happy with the service, but are hoping for nonstop assistance.
My experience and rating of Chance Hill Casino
Chance Hill Casino is the kind of new operator that you root for, despite being skeptic about its chances. They were right to sign multiple partnerships with leading software developers. I like the fact that you can play hundreds of different games here, despite the clear preference for slots. The latest games surface here soon after the international release, so you don’t have to wait too much. I also like the special promotions consisting of free spins aimed at specific titles.
Not having customer support available 24/7 is a major shortcoming. The payment methods are numerous and fast enough, but they could significantly reduce the pending period. I had no problem in providing proof of identity, but I can definitely feel for those who run into trouble. While these issues are not exactly deal-breakers, they are bad enough to hurt a new casino with high expectations. As it is, a review score of 6.5 out of 10 reflects their quality, but they could do better than this with minimal effort.